From:       help-TWRochester@ndc.rr.com
    Subject:     Re: Connectivity  (KMM3813613C0KM)
    Date:     October 6, 2005 3:49:51 PM EDT
    To:       dturnbul@rochester.rr.com
    Reply-To:       help-TWRochester@ndc.rr.com

Dear David,

Thank you for writing us in regard to issues with loading web sites.

I can certainly address this issue for you.

Currently, there are routing issues outside the Road Runner network that
are preventing Road Runner customers from connecting to many web sites.
This is due to major network restructuring and sites that are hosted on
the affected network are not accessible at this time. These sites should
become available again when the restructuring is complete.

The main cause is that Cogent (an Internet transit provider) has been
been de-peered by another transit provider named Level 3.  The effect
this has had is to essentially break the Internet into two parts,
isolating Cogent servers from much of the rest of the Internet. Until
new arrangements are made, millions of Internet users, including Road
Runner customers, will be unable to reach many Cogent-hosted sites, such
as www.playnet.com and photobucket.com. Our engineers are looking into a
short term resolution for this issue.

Conversely, all Internet Service Providers on Cogent's network cannot
access Level 3 web sites.

If you want more information on this issue, you can search for news
online from web sites such as www.google.com or you can try contacting
Level 3 technical support directly at 1-877-4LEVEL3.

You can also read an article and an open discussion on this issue at the
following website:

http://ask.slashdot.org/article.pl?sid=05/10/05/2247207&tid=95&tid=187&t
id=4),
or some of the threads from the North American Network Operators Group
mailing list archive
http://www.merit.edu/mail.archives/nanog/2005-10/threads.html#00140

At this time, we do not have an estimated time of repair.  We apologize
for the inconvenience.

If you have any further questions or problems, please feel free to
E-mail us again or contact our Technical Support line for further
assistance.  When replying to this address, please include this message
as well as all previous correspondence regarding this issue.

Thank you for choosing Road Runner and have a great day!
Road Runner Residential Agent, Tyson, 7693
Road Runner Technical Support Department.

********************

In an ongoing effort to continue improving our quality of service, we
are conducting a customer survey.  If you would like to participate,
please click on the following link: http://csat.rr.com/emailsurvey.html
.

Phone support: 585-756-2337 or (800) 756-7956

********************

Original Message Follows:
-------------------------

Referer: http://help.rr.com/HMSLogic/rrmail.aspx

Category: Connectivity

First Name: David

Last Name: Turnbull

Phone Number: 585-436-5189

EMail Address: dturnbul@rochester.rr.com

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