He confirmed that this has gone to "real" tech guys, but then informed me that: OUR SYSTEM ADMINS DO NOT WORK ON WEEKENDS.

Let me repeat that:

IPOWER'S REAL SYSTEMS TECHNICIANS DO NOT WORK ON WEEKENDS

All you get on weekends are phone jockeys.

In twenty years of System Programmer and System Admin work, one of the very real certainties is that when there's a real problem that needs to be fixed asap real sysadmins sure as hell do work on weekends.  

What kind of joke outfit are they running?

I really think it's time to call my attorney.  I don't and probably won't suffer a lot of financial damage over this (other than moving zensden to a more reliable and probably more expensive hosting company) but I think it safe to say that my reputation has been damaged in the web community where zensden was considered an asset.